Main

May 05, 2007

LARGE OCCUPANCY VACATION RENTALS: PART 1

Rather than try to cram a group of 10 or 20 into a block of peculiarly smelly (am I right?) hotel rooms, think mansion. Think private compound, even chateau. Because, those are just some of your choices when you choose to rent a vacation home instead.

Here's how to begin looking for a vacation home that will turn your reunion, retreat or celebration into a truly once-in-a-lifetime event.

Expert advice:  It's always easier to have someone else (hopefully knowledgeable and objective) do the leg work for you.

  • Fine Living. An article in my latest issue of “Inside Fine Living,” (e-mailed by the Fine Living TV Network) proves my point.  It highlights half a dozen “family-friendly" vacation rental homes featured on the FineLiving Channel’s, “Around the World in 80 Homes”. These homes have occupancies ranging from 8 to 14 and represent a limited -- though interesting -- spectrum of styles, from a Victorian-style house with wraparound decks and porches on the Jersey Shore to a log cabin 30 miles north of Yellowstone National Park. (The 17,000 sq. ft. Cabo San Lucas villa that sleeps 19 at the top of the article is no longer available.)
  • The Travel Channel. Samantha Brown of the Travel Channel also showcases some distinctive rentals. (But note: not all are large occupancy rentals).
  • Renting Paradise. And while the vacation rentals reviewed in my own e-guidebook series, Renting Paradise, covers a range of occupancies, I can recommend Tzabaco Lodge (Renting Paradise: Sonoma County). This rambling hilltop estate has three romantic suites circling a patio with a pool, waterfall and sweeping views of the Alexander Valley wine country, plus two downstairs rooms. One is made for kids – with twin beds and a ladder to a ladder to a small loft with a trapdoor. Kid heaven. Plus a 900-square foot great room.     

Regional Focus. Obviously, I can't make a comprehensive recommendation of regional sites here.(See "Tips for Re-searching" below.) However, while in Sonoma County on a recent research trip, I did poke my head into about a dozen or so large occupancy homes along the Russian River. Here are some sure bets.

  • Reflections looked like a smallish cottage from the driveway. But stepping through the main house to the back patio, I found two additional cottages set around a small in-ground pool and spa. In a third "cottage," I found a complete office set-up with high-speed Internet access, making this a perfect spot for small retreats. This is one of the sweetest set-ups I’ve seen. A B&B feel with lots of room for gathering, yet plenty of privacy. The outdoor kitchen has a gas grill and there’s a large outdoor dining area.  The indoor kitchen is no slouch either. And one cottage has its own kitchenette. Total occupancy: 11 people, plus the family dogs if you want to bring ‘em. Most rooms tend toward the romantic. (One cottage has a wood-burning firpelace!). However, one cottage has two bedrooms—one with twins and one with a single daybed. (More about bedroom configuration in Part 2.).
Specialty Architecture.  I stumbled across two pretty cool sites catering specifically to a certain type of accommodation, each offering plenty of possibilities for large groups. (Please, please feel free to write with your own discoveries!)
  • Beachhouse.com lists a number rambling beach homes. Searcgh by clicking first on "Vacation Rentals" (left) and then on the up or down arrow to the right of "Sleeps" under Sort Criteria.
  • Simply Chateau. If you’re planning a special occasion in Europe -- known for its wealth of “self-catering” homes, apartments and villas -- take a gander at this site. Nothing "simple" about these digs. The site represents the widest selection of self-catered chateaux available anywhere, covering the whole of France. It’s easy to search by region and group size of your group. If you group is not so big, you may be able to rent a self-contained private wing or smaller apartments within a chateau.

Quantity Worldwide:  If you've had no luck with any of the above resources, VRBO should be the answer. (Scroll down to the Large Occupancy listings -- ranging from 14 to 30+) on the home page.) I found numerous "villas," "country homes," "estates," "mansions," (large, I assume) "cottages," "chalets," "bunkhouses"—you name it. If you have the time, dive in and enjoy the tour. But remember, the descriptions are penned by the owners. One man’s “castle” may be another’s much less sexy home. The questions you need to ask are coming up in future posts. 

Tips for re-searching. If you don’t find what you’re looking for using these resources, I’d do a search using “large occupancy vacation rentals” + the name(s) of city, state and/or region you want to visit  + the type of accommodation you prefer as your search criteria. What turns up is liable to be a mixed bag, leaving you with a lengthy search and sort process.

April 03, 2007

FORGET FORGETAWAY.COM

When I check out a new vacation rental site, I start with what I know. So, I clicked on "Sonoma". Of the two(?) homes that came up, one appeared to be located in San Diego (?!) and the other is in Napa. I guess to them, wine country is wine country is wine country. But, truth is, Napa and Sonoma are not interchangeable. When I tried clicking on San Francisco, I got zip. "No results."  

Now, I'm going to stop short of calling this bait-and-switch. I'm not convinced that's the intention of forGetaway.com (a product of The Weather Channel Companies, owned by Landmark Communications, Inc., Norfolk, VA). But it's definitely a turn-off.

And, in fact, forGetaway does have some nice-looking inventory ... in some areas. In Healdsburg (one of Sonoma's key cities) the two-page list includes homes in Geyserville and Windsor, which are acceptably close by.

Here's what I do recommend: Unless you know the geography of your destination really, really well, save yourself lots of time and hassle by focusing your search elsewhere first. No doubt forGetaway has some gems tucked in its offerings, but  you may have to stumble down some blind alleys to find them. Who needs that?

Go to the grandaddies like HomeAway, of course. But, also check out the really fine (and often under the radar) regional sites serving specific locations like the Russian River and Bodega Bay.   


March 08, 2007

DOGGONE USEFUL SITE: PETVR.COM

We dog-people are a special breed. So stuck on our four-legged friends that we want to take them on vacation with us -- leashes, dishes, slobbery toys and all. It tickles me that the number of web sites focused on finding "room at the inn" for dogs and their people is growing.   

In fact, I'm astounded that when I apologized in advance to one vacation rental owner with a particularly lovely home that we planned to vacation with bring THREE dogs, she scoffed "I've never had any trouble with pet-owners. It's kids I worry about."

ANYway: The latest dog-friendly I like is PetVR.com. It features more than 5,400 pet-friendly vacation rentals (homes, cabins, condos and B&Bs, by their definition).

I initially checked out the site when I was searching for a destination for our upcoming family vacation. I was looking for a dog-friendly beach on the California coast. Voila! PetVR provides a link to pet-friendly beaches by state And lo, there are plenty in California. However, I must admit they do not list the beach I finally picked in Morro Bay. And, er, I did ultimately select a home from another site.

But! That that in no way diminishes what PetVR has to offer. I appreciate the reach (selections encompass all 50 states and 24 other countries ... you'll find many more options than you will on some vacation rental site that hyave been around for years!). And I lap up the site's authentically goofy spirit. Their "Top Ten" lists include the "Ten Gassiest Dogs."  (Honestly? We have a little problem in that area with our Terrier-Corgi mix. I was afraid to check.)

Resources include a handy list of things you might not think to pack. In fact, the site is compiled for and by pet owners -- a singularly gregarious group. So click in whether you're traveling by car or internationally.

"More than 67% of pet owners travel with their pets," Dow Scoggins, president and creator of PetVR.com, said. "And, according to surveys, nearly 40% more would travel with their

pets if they found it easier to do so." (Okay, even a math-idiot like me knows that adds up to more than 100%. But, hey, I'm a dog-lover -- which means over-the-top already.)

And I'm not as over-the-top as it gets! My "kids" sleep in their own beds when they travel. But if your pet is more "discriminating" than mine, check out the Restful Paws Bed & Breakfast in Massachusetts (complete with indoor, bone-shaped dog pool) or The Paw House (where dog portraits and Doggie Mystery Weekends are available).

My advice? IF YOU LOVE YOUR PETS ENOUGH TO TAKE THEM ON VACATION?  YA GOT NOTHIN' TO  LOSE BY CHECKING OUT PETVR.COM. Go fetch!

February 22, 2007

DON'T COUNT OUT REGIONAL/LOCAL SITES

Every trip has its own character and specific set of requirements that influence your Internet search. Local and regional vacation rental web sites level the field.

My goal in Renting Paradise is to spotlight the "gems" among all the tens of thousands of vacation homes available online. But because vacation homes come in all shapes and sizes, some simply aren't going to work for my semi-annual get-togethers with my parents, brother, husband and (now three!) dogs.

Just recently, I was searching for a pet-friendly home on the beach. I fell in love with a beautifully restored cottage. So much so, that I tried to ignore the reality of fitting five adults and three dogs into 1,100 square feet with one bathroom!

Luckily for us all, I was overruled. So I went back to the drawing board. HomeAway seemed my best bet, because it consolidates the most (dozens!) of homes into a single click. It was easy to search for the right number of bathrooms and sort out only pet-friendly homes. (I'd tried some of the pet-friendly accommodations sites and was disappointed by the lack of offerings.)

However, despite the buffet-style selection of vacation homes I was offered on HomeAway, it took me hours to come to a decision. Admittedly, I am picky, but it bugs me that I'm not jumping-up-and-down excited about what I finally reserved. It's not on the beach. (Very close, but no sand.) And perhaps this is troubling only to me, but it lacks character. Sort of a rather non-descript shell. (Which doing what I do, almost feels like it's against my religion.)

Here's the kick: as soon as I'd posted my deposit, I stumbled across a site serving only that particular region with -- you guessed it -- some genuine gems. It made me remember that many of my very best "finds" over the years have come from regional or local sites. I booked my very first rental in Lake Tahoe on a Coldwell Banker site featuring properties for sale and rent. After much wheel-spinning while planning a family get-together in Sedona, we finally happened upon Red Rock Realty. Spot on! I know I've talked at length before about my love for Russian River Getaways in Sonoma County, CA.

My point: don't make my mistake by checking out only HomeAway. Google regional and local websites by typing in the name of the city or town and state you're traveling to and "vacation rentals". If nothing else, you'll gain access to a ton of information about activities, restaurants, shopping, etc. that really enriches your trip planning! 

February 20, 2007

H0MEAWAY'S SORRY PLOY

I've been watching the development of HomeAway, the mega-site for vacation rentals (the one with the venture capital silver spoon) with great interest. I even used it to plan my upcoming family get-together (more on that later). But I have to say, the "bait and switch" they pulled in their most recent e-newsletter is, well, sleazy.

In the "second edition" (undated), the editor invites readers to "Be sure to check out the new sections: Readers' Travel Stories, as well as letters to the editor."

Cool! I clicked -- and clunk-- I was taken to a page (the same page for both "new sections," by way).

It said: Welcome to HomeAway! This is a bit of an unconventional way to access our site (huh?), but if you are looking for vacation rentals (well, I was kinda looking for some stories or feedback from reader's... like you promised), you've come to the right place!"  What followed was a blantant advertisement.

Shame on you, HomeAway! With all that cash, why not invest some classier editorial? Your readers (potential customers) don't like to be jerked around by these stunts. If you don't have the content yet, at least say it's "coming soon."

This is simply spam.  

November 21, 2006

MONOPOLY OR MARKET EVOLUTION?

Seems like yesterday that most Americans had only a passing knowledge—if that—of vacation rentals. This month, HomeAway has reported a record $160 million in venture funding and has succeeded in acquiring the last (and largest) hold-out vacation rental Web site, VRBO.

Oh, the times, they are a changin’…  But, for the better? 

Hard to say… While I’m all for getting out the good word on vacation rentals and heartily endorse more convenient and straightforward ways to shop for them, this makes me nervous. (Keep in mind: I’m reading Kurt Eichenwald’s Conspiracy of Fools: A True Story, chronicling the Enron debacle, so big money and market takeovers make me queasy these days.)

 

Okay, let’s put things into perspective: HomeAway was founded barely a year ago! Now it is the self-proclaimed “world’s leader in online vacation rentals”—standing on the shoulders of pioneers like tne-year veteran VRBO (Vacation Rentals by Owner) founded in 1996. VRBO was HomeAway’s largest competitor, representing nearly 65,000 properties worldwide.

 

How does that happen? Well, there’s an honor roll of half a dozen venture capital firms feeding the IV-drip to HomeAway (described in the press release as “the largest financing of an Internet software and services company in the U.S. in 2006, according to Standard & Poor's Capital IQ.”).

 

VRBO was a hold out.  But, money talks. I understand that. The use of “undisclosed terms” and overpolished marketing copy sets me on edge. You see, I’ve written marketing copy for 20 years. (Let’s just say, I know HOW the bodies are buried.) 

 

Putting that aside (and with the aid of simple math), HomeAway  now proffers 130,000 (nearly twice the previous number of) vacation rentals worldwide.

 

Poof! Just like that, you’ve got a mega-mall where a couple of well-run Mom & Pop shops used to be. HomeAway’s unpublished mantra: Today VRBO … tomorrow the world?

 

The real bottom line is: what’s in it for you? Is HomeAway truly more convenient as you search for the perfect rental. Are they service-oriented? Are listings accurate? Or would you prefer an independent opinion.

 

Why is that important? If you’ve been reading recent blog posts, you know that in addition to reviewing vacation rentals I review boutique hotels for a niche site called i-escape.com. I’ve been astonished at the inaccurate portrayal (published in major magazines including Travel + Leisure and Arthur Frommer's Budget Travel!) of some of the sites I visited just last month. Small, niche sites like i-escape often go out of their way to ensure accuracy. The larger the site, the more skeptical you should be. 

 

No secret by now: I’m skeptical of all of the hoo-ha about. Mainly because I firmly believe that mass-anything waters down the best of breed.

 

So I ask you (renters) – is HomeAway progress?  

August 23, 2006

RATING THE RENTAL SITES: SNAPS FOR THE NEW HOMEAWAY.COM (PREVIOUSLY WVR GROUP)

On May 26, I posted a less than flattering review of the WVR Group's consolidation of nine popular vacation rental listing sites. (I gave it a "3" on a scale of 1-10.) On June 6, the company re-launched under the one name -- HomeAway.com. Let's see how much has changed.

CLAIM TO FAME: "Welcome to HomeAway.com, the world's most complete marketplace for vacation rentals." Now a single interface (a huge improvement), HomeAway boasts 65,000 properties across 90 countries. (And they're aiming for 100,000 listings by the end of this year!) Already ahead of pioneer competitor VRBO, this mega-site hopes to demonstrate what it tags "the next evolution of online travel" by fusing "the historically fragmented vacation rental industry."

In my last review, I complained, "I'm not really sure what WVR brings to the table." Now I see the vision taking shape, and it's lookin' good. WVR has made good use of all that corporate capital to create a clean-looking, impressively comprehensive, welcoming, easy-to-browse web site. Take notes: this is how it should be done.

OVERALL QUALITY OF RENTALS/LISTINGS: Visitors to HomeAway can search a diverse spectrum of vacation rental lodgings -- ranging from castle to yurt (if that's your thing) -- using half a dozen different search criteria to streamline the browsing process. The marriage of volume and sophisticated search options is a defining difference for renters.

EASE OF USE: On the home page -- a pleasing blue and white scheme with spots of tangerine,  that's easy on the eyes and spirit -- you have three options:

1. Click on the map of your choice, or

2. Enter a destination (or property ID number, if you know it).

3. Click on "Vacation Rentals Search" at the top of the page to get a drop-down list that includes Advanced Search (a short online form that captures important criteria) and Destination Guides (short overviews of dozens of specific cities).

Sample Experience. I clicked on the state of California (for which HomeAway lists nearly 4,000 rentals!), then found and clicked on San Francisco (with 69 options represented) in the extensive list of cities.

I got a "shorthand" bar for each rental. The ideal browsing format, it includes a good quality thumbnail photo of each rental, and brief bulleted, need-to-know list (property type and square footage, location, amenity highlights, rates). Below I found buttons for "View details," "Email owner," "Check availability," and "Add to Favorites".

To the left, in a sidebar, were a range of relevant search criteria:

  • Availability dates (you plug them in)

  • Number of bedrooms 

  • Number of people the home sleeps

  • Number of bathrooms

  • Property type

  • Short list of amenities

  • Short list of leisure activities

  • Location type

  • Suitability (for children, pets, smokers, etc.)

TIP: You can do multiple searches, but one at a time. If you have a number of specific criteria, head for the Advanced Search form (on the drop-down menu under "Vacation Rentals Search" on the home page.)

Scroll down and when you find something you like, you click on "View details" button to get the whole enchilada.

Just below a summary bar, you'll find a nice assortment of good-sized photos (in other words, you can see what's in them without clicking on each one to enlarge it). If a rental really piques your interest, there are often additional thumbnails.

Then a very brief, "just the facts" description. Potential caveat: HomeAway must restrict the length of descriptions as part of their format. This can be a mixed blessing. A vacation rental is more than a list of its amenities. This bite-sized description can be refreshingly straightforward, but lacking in heart. I found a few that were nothing more than word lists; no sign of a sentence anywhere. Of course, I favor the longer, review style.

After the description, all my nuts-and-bolts questions were answered (some before I thought to ask, which is exactly what you want.) 

  • Location? I found mileage to the nearest airport, railway station and ferry and often notes about attractions within walking distance of the rental.

  • Availability Calendars? Check out dates from the current month throughout the coming year. HomeAway even notes the date availability was last updated.

  • Rental Rates (including bulleted terms)

  • Additional Fees (such as housekeeping)

  • Complete Amenities List (exhaustive)

  • Guest Book (including a clickable invitation to owner's website)

  • An online form for submitting an Availability Request

  • Owner contact details and booking information

Another plus you'll find a nice list of Renting FAQs in the drop-down list under "About HomeAway" at the top of the  home page.

Overall Scale of 1-10: Now that WVR has got its act together with HomeAway.com, I give it 9.

 

August 21, 2006

RATING THE RENTAL SITES: RENTALS EXPRESS

RentalsExpress offers a friendly interface, search engine-style format and Ebook Organizer tool to make this one a winner… IF you can find sufficient choices in the area you plan to visit.

Claim to Fame: Cut to the chase! From the get-go, the emphasis is on sorting available rentals based on six meaningful criteria: type of structure (condo, cabin), specific location (city, state, country), dates of your trip, budget, number of occupants, specific amenities and nearby activities. Or click on Golf Vacation, Beach Vacation, Ski Vacation, or Pet Friendly Vacation Rentals. RentalsExpress prides itself on “constantly adapting the Web site to fit the needs of both vacation rental searchers and the property owners who list their vacation homes.”    

Overall Quality of Rentals/Listings. Listings are detailed with as many as six photographs. (Although some listings don’t have any.) The San Francisco description I read was a bit stiff, more like real estate marketing copy than welcome-to-my rental. But all the information was right there, followed by a lengthy introduction the neighborhood, including nearby attractions such as museums and tips for travelers such as San Francisco CityPass. Other descriptions are friendlier and shorter, with a bulleted list of nearby activities. So it’s a mixed bag.  

If you’re set on renting in a specific location, RentalExpress’ lack of inventory is definitely a downside. Clicking on California, I found nearly 90 locations. But most offered no more than one or two rentals. (From in one San Francisco (!) to 22 in various locations around Lake Tahoe.)The upside (from this seasoned scanner’s perspective): what the site lacks in quantity, it seems to make up for in quality.  

Notable Feature: RentalsExpress offers anEbook property organizer.” This  bookmarking tool makes keeping track of your selections during the research process as easy as clicking the “Add to Ebook” button. You can share your Ebook picks with family and friends via e-mail. When you get serious about narrowing down your choices, you can send one e-mail to the owners of all the rentals you’ve saved in your Ebook using an easy to complete e-mail form.

Ease of Use: RentalsExpress has a clean text-and-visual interface providing multiple ways to start your search.

  • Activity is the thing? Then click on Golf Vacation, Beach Vacation, Ski Vacation, or Pet Friendly Vacation Rentals to narrow your search based on these non-geographical criteria.

  • If you’re planning to travel abroad, select a country from the drop-down list at the top of the page.

  • Just browsing? Move your mouse over the U.S. map to see how many rentals are listed in each state.

  • Click on any of states and countries listed below the map.

  • Cut to the chase. Enter a specific city, state, trip dates and occupancy into text boxes on the right.

As you drill-down, your search becomes more refined. Say you click on California (218 rentals available). You’ll get a map of the state of California dotted with the names of cities. The alphabetical listing below the map shows how many rentals are available in each location. San Francisco  

Responsiveness:  Most vacation rental listings provide a telephone number and a “Contact Us About This Listing” button, which takes you to an “Express Reservation Request” form designed to collect the basics: the time you plan to arrive, how long you plan to stay, how many in your party and your contact information. Again, you can save yourself time by gathering multiple listings into your Ebook Organizer and send one e-mail request to all owners. Responsiveness varies by the owner of course.

Clear Pluses:

  • Multiple ways to search and easy drill-down features will save lots of time

  • Keeping track of multiple selections is a breeze with the Ebook Organizer tool, which lets you share selections with friends and family and send only one e-mail request for information to multiple owners.    

  • Some descriptions have a wealth of relevant content and inside information -- ranging from nearby attractions to favorite restaurants -- for more efficient trip planning.

TIP: When you see a link to he owner’s web site, always click on it. Some owners who provide “shorthand” listings on vacation rental listings sites have much more informative personal websites.

Caveats:

  • Inventory is spread thin among cities. In California, most cities (many very desirable locations) have only one or two listings. (Although, if you look closely you'll find some listings describe multiple rentals.)  

  • Some hotels and B&Bs are tucked in amongst the rentals.

  • Listings contain varying amounts of text description; some have no photos.

 Overall scale of 1-10: 7

August 15, 2006

RATING THE RENTAL SITES: VRBO

“Vacation Rentals By Owner” is a big, broad, scrapbook-y site that provides a friendly interface, lots of detail and generally excellent photos. You could easily spend hours or days searching listings in your effort to “Carpe Vacationum”.   

CLAIM TO FAME: Volume! At this writing, VRBO® features 54,000 rental homes around the world—even yachts and cruises. Thanks to VRBO’s popularity, visibility and word-of-mouth recognition among (they say “millions of”) renters and owners, the inventory grows rapidly.

OVERALL QUALITY OF RENTALS/LISTINGS. VRBO is more than just numbers. There may be some dogs in amongst the 50,000-plus homes—if so, in my experience they are few and very far between. Listings are complete including a detailed description (written by the owner, definitely lacking bias, but full of personality and heart).

The occupancy, number of bedrooms and bathrooms, amenities, activities (both on site and nearby), and rates are clearly spelled out. The main heading includes a rough indication of geographic location and driving distance. Graphic symbols indicate other important features: a paw for pet-friendly, a credit card, “New!”  Some listings have availability calendars, links to testimonials, and a link to the owner’s own web site, which may include rentals in other areas of the world.    

NOTABLE: If you’re seaching for a home for a family reunion or larger group gathering, VRBO makes it easy to click right to homes around the world that will sleep 14 to 30-plus people!

EASE OF USE: VRBO’s visual and text interface, while rather homespun in appearance, is very easy to navigate. On the home page, you have three choices:

  • Search by VRBO#, city or other text entry.
  • Click on the text name of the place you’re looking for.
  • Click anywhere on the maps of the 50 U.S. states and countries of the world.

Sample Experience: As you drill-down, your search becomes more refined. Say you click on California. You’ll get a map of the state of California with more than a dozen regions (such as Wine County and San Francisco Bay Area) highlighted in text. Clicking on one of those regions—say Wine Country—will give you a list of 27 cities in the popular Napa and Sonoma wine regions. Let’s say you originally had Napa Valley in mind, but Bodega Bay (a popular location near Sonoma County’s best beaches and tasting areas) catches your eye. Click on it and you’ll be presented with 20 vacation rental listings. From here you can search by the occupancy (number of people it sleeps) and number of bedrooms and bathrooms you need.

RESPONSIVENESS: Each vacation rental listing provides a telephone number and a “Click to Send Email” button which takes you to a form designed to collect the basics: the time you plan to arrive, how long you plan to stay, how many in your party and your contact information.You can leave a more detailed message if you keep it to 500 characters.

Responsiveness varies by the owner of course. VRBO does warn that owners may be on vacation themselves and take a while responding. In my experience, some never responded to my query. But that’s just people, not VRBO.


CLEAR PLUSES

  • Not many other sites offer the number of rentals in such an incredibly wide range of locations.
  • Searching and easy drill-down features will save time on searches.
  • Renting privately owned and operated properties from the owner tends to be cheaper than going through a middle-man like a rental management agency or real estate company.
  • Listings contain lots of detail and (generally) good quality photos. (Beware of rentals that only include exterior shots or photos of beautiful views.)
  • Graphics for pet-friendly properties, new listings and owners who take credit cards make it easy to quickly scan listings.
  • Some listings include testimonials. (Of course they will be glowing, but a specific comment can still tip the scales a bit for me.)
  • If you have time, there is a “Links” pages, although I found the “Links for Travelers” to be long, rather poorly organized mishmash of resources. Most are clearly advertisements, although--who knows?--you can find a diamond in the ruff.

CAVEATS:

  • Keeping track of VRBO-assigned numbers can make the research process clunky.  
  • While so many quality homes in one place make you feel like a kid in a candy store, if you’re picky (and who isn’t when it comes to vacation?) you can burn up hours—or days!—searching for the right rental. 
  • Descriptions written by owners are hardly unbiased and may leave out information that’s critical to your group. (Note: VRBO has instituted a sort of corny personal visit “program” called “The Adventures of the VRBO® Bear.”  But remember, VRBO is reviewing its own paid customers.)

Overall scale of 1-10: 9

May 26, 2006

RATING THE RENTAL SITES: WVR GROUP

It had to happen: the corporatization of vacation rental web sites. Privately held WVR Group has merged nine already successful web sites into what they call “the world's largest international online distribution channel for vacation rental properties.” Sound renter-friendly to you?

Claim to Fame: The financial clout to combine the worldwide inventory of nine already successful web sites under its corporate mantel and to power the search process with leading edge technology they say makes it easier for vacationers to find the right rentals.  If you’re a fan any of the following sites, you may find they have the WVR uniform look and feel:

Overall Quality of Rentals/Listings.  A mixed bag. I’ve been a fan of Cyberrentals (one of the granddaddy sites, featuring over 19,750 homes) and Great Rentals (which consistently has the edge on style and charm, in my opinion). I think that’s because they were originally mom-and-pop shops, which kept them closer to their customers. A1Vacations has also been a good second-tier resource. 

However, text descriptions in many listings I scanned had a disappointing marketing gloss. Depending on the site, you may find long bulleted lists of amenities and lots of photos. But, maybe not. 

Holiday-Rentals.com (including its French-speaking cousin, HolidayRentals.fr) and VacationVillas.net primarily focus on European rentals (commonly known as "holiday homes" and "self-catering cottages"). Good luck with FeWo-Direkt.de, where (Ach!) none of the listings are in English.

Bottom line: Most of the sites in WVR's stable are worth a gander. But, for the life of me, I don’t see how having to navigate to a list of separate sites offering up hundreds of rentals for you to search makes your job an easier.

Ease of Use: While not cookie-cutter, each WVR web site has an interface as sharp as a corporate power suit. Maps, tabs, and search buttons promise to streamline your search. Although specific search criteria (such as "Golf Vacations" and "Romantic Houses," and resources such as “My Favorites” are not consistently offered across all sites.

According to WVR Group CEO Brian Sharples, the plan is to “make booking a vacation rental as easy on the Internet as finding a hotel room.” But you must contact the owner by telephone number or e-mail. So I’m still not seeing the big dif.

Responsiveness:  Most vacation rental listings provide the telephone number and a way to send an e-mail inquiry to individual owners. Responsiveness varies by the owner, of course.

Clear Pluses:

  • I’m really not sure what WVR brings to the table. (Can anyone out there enlighten me?) From the perspective of an owner listing a home or homes, there is the lure of a well-funded company. A WVR Group press release notes the company has “attracted significant investments from founders and leading venture capital firms, Austin Ventures and Redpoint Ventures”. WVR press releases make much of the fact that “Vacation rentals represent a $30 billion dollar slice of the travel industry,” but from the renter’s standpoint it is little more than a list of rental sites. Prepare to clock hours searching.

  • From the renter’s standpoint? WVR offers little more than a list of rental sites (some of them admittedly quite good). In the final analysis, it’s still up to you to put the rubber to road. Prepare to clock hours searching -- complete with overlapping listings (bound to occur on multiple sites).

Caveats

  • Listing quality is spotty. Text descriptions tend to be short and polished by marketing gloss. Some sites feature long, bulleted lists of amenities and lots of photos. Two from the list aren’t even in English!

  • Search options also are spotty. On some sites you can search by property type, “theme” (“romantic” or “luxury”). A few let you keep track off “My Favorites” or “My Shortlist”.

  • Prepare to spend hours searching.

Overall scale of 1-10: 3*

*WVR claims an experienced team of online and travel industry experts. And let’s hope all that the money promises more innovations for the renter.

May 19, 2006

RATING THE RENTAL SITES: RENTALS EXPRESS

RentalsExpress offers a friendly interface, search engine-style format and Ebook Organizer tool to make this one a winner… IF you can find sufficient choices in the area you plan to visit.

Claim to Fame: Cut to the chase! From the get-go, the emphasis is on sorting available rentals based on six meaningful criteria: type of structure (condo, cabin), specific location (city, state, country), dates of your trip, budget, number of occupants, specific amenities and nearby activities. Or click on Golf Vacation, Beach Vacation, Ski Vacation, or Pet Friendly Vacation Rentals. RentalsExpress prides itself on “constantly adapting the Web site to fit the needs of both vacation rental searchers and the property owners who list their vacation homes.”    

Overall Quality of Rentals/Listings. Listings are detailed with as many as six photographs. (Although some listings don’t have any.) The San Francisco description I read was a bit stiff, more like real estate marketing copy than welcome-to-my rental. But all the information was right there, followed by a lengthy introduction the neighborhood, including nearby attractions such as museums and tips for travelers such as San Francisco CityPass. Other descriptions are friendlier and shorter, with a bulleted list of nearby activities. So it’s a mixed bag.  

If you’re set on renting in a specific location, RentalExpress’ lack of inventory is definitely a downside. Clicking on California, I found nearly 90 locations. But most offered no more than one or two rentals. (From in one San Francisco (!) to 22 in various locations around Lake Tahoe.)The upside (from this seasoned scanner’s perspective): what the site lacks in quantity, it seems to make up for in quality.  

Notable Feature: RentalsExpress offers anEbook property organizer.” This  bookmarking tool makes keeping track of your selections during the research process as easy as clicking the “Add to Ebook” button. You can share your Ebook picks with family and friends via e-mail. When you get serious about narrowing down your choices, you can send one e-mail to the owners of all the rentals you’ve saved in your Ebook using an easy to complete e-mail form.

Ease of Use: RentalsExpress has a clean text-and-visual interface providing multiple ways to start your search.

  • Activity is the thing? Then click on Golf Vacation, Beach Vacation, Ski Vacation, or Pet Friendly Vacation Rentals to narrow your search based on these non-geographical criteria.

  • If you’re planning to travel abroad, select a country from the drop-down list at the top of the page.

  • Just browsing? Move your mouse over the U.S. map to see how many rentals are listed in each state.

  • Click on any of states and countries listed below the map.

  • Cut to the chase. Enter a specific city, state, trip dates and occupancy into text boxes on the right.

As you drill-down, your search becomes more refined. Say you click on California (218 rentals available). You’ll get a map of the state of California dotted with the names of cities. The alphabetical listing below the map shows how many rentals are available in each location. San Francisco  

Responsiveness:  Most vacation rental listings provide a telephone number and a “Contact Us About This Listing” button, which takes you to an “Express Reservation Request” form designed to collect the basics: the time you plan to arrive, how long you plan to stay, how many in your party and your contact information. Again, you can save yourself time by gathering multiple listings into your Ebook Organizer and send one e-mail request to all owners. Responsiveness varies by the owner of course.

Clear Pluses:

  • Multiple ways to search and easy drill-down features will save lots of time

  • Keeping track of multiple selections is a breeze with the Ebook Organizer tool, which lets you share selections with friends and family and send only one e-mail request for information to multiple owners.    

  • Some descriptions have a wealth of relevant content and inside information -- ranging from nearby attractions to favorite restaurants -- for more efficient trip planning.

TIP: When you see a link tto he owner’s web site, always click on it. Some owners who provide “shorthand” listings on vacation rental listings sites have much more informative personal websites.

Caveats:

  • Inventory is spread thin among cities. In California, most cities (many very desirable locations) have only one or two listings. (Although, if you look closely you'll find some listings describe multiple rentals.)  

  • Some hotels and B&Bs are tucked in amongst the rentals.

  • Listings contain varying amounts of text description; some have no photos.

 Overall scale of 1-10: 7

May 12, 2006

RATING THE RENTAL SITES: VRBO

“Vacation Rentals By Owner” is a big, broad, scrapbook-y site that provides a friendly interface, lots of detail and generally excellent photos. You could easily spend hours or days searching listings in your effort to “Carpe Vacationum”.   

CLAIM TO FAME: Volume! At this writing, VRBO® features 54,000 rental homes around the world—even yachts and cruises. Thanks to VRBO’s popularity, visibility and word-of-mouth recognition among (they say “millions of”) renters and owners, the inventory grows rapidly.

OVERALL QUALITY OF RENTALS/LISTINGS. VRBO is more than just numbers. There may be some dogs in amongst the 50,000-plus homes—if so, in my experience they are few and very far between. Listings are complete including a detailed description (written by the owner, definitely lacking bias, but full of personality and heart).

The occupancy, number of bedrooms and bathrooms, amenities, activities (both on site and nearby), and rates are clearly spelled out. The main heading includes a rough indication of geographic location and driving distance. Graphic symbols indicate other important features: a paw for pet-friendly, a credit card, “New!”  Some listings have availability calendars, links to testimonials, and a link to the owner’s own web site, which may include rentals in other areas of the world.    

NOTABLE: If you’re seaching for a home for a family reunion or larger group gathering, VRBO makes it easy to click right to homes around the world that will sleep 14 to 30-plus people!

EASE OF USE: VRBO’s visual and text interface, while rather homespun in appearance, is very easy to navigate. On the home page, you have three choices:

  • Search by VRBO#, city or other text entry.
  • Click on the text name of the place you’re looking for.
  • Click anywhere on the maps of the 50 U.S. states and countries of the world.

Sample Experience: As you drill-down, your search becomes more refined. Say you click on California. You’ll get a map of the state of California with more than a dozen regions (such as Wine County and San Francisco Bay Area) highlighted in text. Clicking on one of those regions—say Wine Country—will give you a list of 27 cities in the popular Napa and Sonoma wine regions. Let’s say you originally had Napa Valley in mind, but Bodega Bay (a popular location near Sonoma County’s best beaches and tasting areas) catches your eye. Click on it and you’ll be presented with 20 vacation rental listings. From here you can search by the occupancy (number of people it sleeps) and number of bedrooms and bathrooms you need.

RESPONSIVENESS: Each vacation rental listing provides a telephone number and a “Click to Send Email” button which takes you to a form designed to collect the basics: the time you plan to arrive, how long you plan to stay, how many in your party and your contact information.You can leave a more detailed message if you keep it to 500 characters.

Responsiveness varies by the owner of course. VRBO does warn that owners may be on vacation themselves and take a while responding. In my experience, some never responded to my query. But that’s just people, not VRBO.


CLEAR PLUSES

  • Not many other sites offer the number of rentals in such an incredibly wide range of locations.
  • Searching and easy drill-down features will save time on searches.
  • Renting privately owned and operated properties from the owner tends to be cheaper than going through a middle-man like a rental management agency or real estate company.
  • Listings contain lots of detail and (generally) good quality photos. (Beware of rentals that only include exterior shots or photos of beautiful views.)
  • Graphics for pet-friendly properties, new listings and owners who take credit cards make it easy to quickly scan listings.
  • Some listings include testimonials. (Of course they will be glowing, but a specific comment can still tip the scales a bit for me.)
  • If you have time, there is a “Links” pages, although I found the “Links for Travelers” to be long, rather poorly organized mishmash of resources. Most are clearly advertisements, although--who knows?--you can find a diamond in the ruff.

CAVEATS:

  • Keeping track of VRBO-assigned numbers can make the research process clunky.  
  • While so many quality homes in one place make you feel like a kid in a candy store, if you’re picky (and who isn’t when it comes to vacation?) you can burn up hours—or days!—searching for the right rental. 
  • Descriptions written by owners are hardly unbiased and may leave out information that’s critical to your group. (Note: VRBO has instituted a sort of corny personal visit “program” called “The Adventures of the VRBO® Bear.”  But remember, VRBO is reviewing its own paid customers.)

Overall scale of 1-10: 9

May 09, 2006

(HAPPILY) NOT ALL VACATION RENTAL WEB SITES ARE CREATED EQUAL.

Here is a handful of different flavors differentiating the hundreds of vacation rental web sites—not necessarily endorsements, mind you. (Stay tuned for more detailed reviews of specific sites.) But here are four different ways you can slice and dice your search for the perfect vacation rental.

1. ‘More is More’ Web Sites.  The granddaddy of them all is Vacation Rentals By Owner claims nearly 54,000 listings throughout the U.S. and around the world. Even if you whittle down the field by clicking on a region, then a specific city, then search by number of bedrooms—you're likely to  spend hours sifting through what’s available. (By the way, I’m not knocking quantity. I typically start my own research here.) Other quantity heavy-hitters I regularly consult: CyberRentals (18,500 listings) and Great Rentals (more than 10,000 listings).

2. Less is More, Regional Web Sites. If you’re set on a particular city or region, it can make much more sense to home in on a regional site. One of my favorites is Russian River Getaways. The selection ranges from rustic cabins to stylish gated homes with river access. The descriptions are well-written and the photos superb. Another regional site that came through for a family trip to Sedona is Red Rock Realty.

3. When Only the Best Will Do Web Sites. Sonoma, CA-based BeautifulPlaces specializes in renting beautifully furnished homes and estates to “discriminating” travelers visiting Napa and Sonoma wine regions. In addition to luxury accommodations, you can expect the services and amenities of a five-star hotel or resort: a nanny to look after your children, a private chef.

4. “Renter-Friendly” Web Sites.  Slow Travel is the only vacation rental-focused community where you can tap into for advice and out-spoken reviews (more 1,200 vacation rental reviews, 1,000 hotel reviews and 1,300 restaurant reviews, and 300 trip reports) by other travelers who love the rental vacation-style (although the content is strongly focused on European homes and villas).

Rentals Express provides a pretty cool tool for organizing your choices during your search for the right rental. Simply click a button on the listing that catches your eye and build your own Ebook

5. Only a Beach House (or Cottage or Cabin) Web Sites.  Beachhouse.com provides an easy-to-navigate, online directory listing thousands of beachfront properties. As a registered user, you can communicate directly with owners and managers—the preferred way to ensuring a great experience. There are also sites to Cottage and Cabin lovers.


April 20, 2006

THE PROS AND CONS OF RENTING THROUGH EBAY

Ah, eBay. Where else can you rent a vacation home, buy new luggage for your trip and update your leisure wardrobe all in one place?

Like any other vacation rental web site, eBay is a mixed bag. Primarily a dumping ground for condos and unused timeshares by large property rental companies and “wholesale travel companies,” it also attracts a few individual owners. The larger companies tend to be more likely to offer last-minute and of-season deals.

Among the pros: feedback. Buyers (in this case, renters) comments are posted and tabulated as “positive,” “neutral” or “negative” and tie directly to the “Seller’s Reputation.”  I was impressed (and just a touch suspicious) that many sellers have spotless records. This is the real world after all. (While eBay doesn’t actively discourage negative comments, buyers are prompted to think twice before they post—an ethical real world policy.)

Any seller of air, hotel, lodging, cruises or vacation Packages, must be verified by Square Trade. While that can’t guarantee your transaction will be problem-free SquareTrade's services—such as dispute resolution—can substantially lower the risks of buying online. It’s common in a lot of industries including the California Association of Realtors ®.

Because of these safeguards, “The instances of people getting ripped off by eBay are actually few and far between,” William May, executive director or VROA (Vacation Rental Owners Association), told me.

The cons:  Positive comments are rarely specific:  “A+++++” or “Thank you for a pleasant, easy transaction.” Okaaay. But what about the view? The location? The experience?

Despite long lists of amenities and even multiple photos—some better quality than others—you’re still often stuck with a too-short description of the property. Some listings link to the owners’ (individual or corporate) web site. That might be enough to satisfy the ski lodge or beachfront condo crowd. If you still have questions, or a seller's record has any negative feedback, use eBay’s online form to ask for an explanation. In fact, ask as many questions (each limited to about 1,000 characters) as you need to before you bid or purchase.

By the way eBay encourages the more vs. less policy. “Avoid questions later, and minimize miscommunication, by anticipating a buyer's concerns.” On it’s list of “essential facts to provide”: “Make it compelling—what makes this a great travel purchase? What's there to do and see? Are they included?” and “The fine print—are there any disclaimers that the bidder needs to know?”

Bottom line: if you love the experience of renting and the details really matter to you (guilty as charged!), you may be better off searching the dedicated rental sites. On VRBO (an acronym for Vacation Rental By Owner) many descriptions are lengthy and full of detail.

As the author of a growing series of e-guidebooks offering unbiased reviews of vacation rentals (San Francisco/Marin County and Sonoma County), obviously I gravitate toward that end of the spectrum. But more about that in a later post.

April 14, 2006

SLOW TRAVEL (WHAT A CONCEPT!)

Like fitness, renting a vacation home is a choice you make. One that has the potential to transform your vacation from a visit to a much deeper experience.  

One site that’s been getting a lot of buzz these days promotes a lifestyle concept I love called “slow travel”.

I've never understood the 14 cities in 10 days concept. The site’s founder and webmaster Pauline Kenny recommends renters apply a “Concentric Circles" plan to day-tripping. “Think of your touring area as a series of concentric circles around your base,” she says. The first circle includes everything within a 30-minute radius of your home. The second, an hour, and so on. “See what is close to you instead of dashing about on long day trips to see the ‘highlights’ or ‘must-sees,’" Kenny says.

Kenny has authored a dozen more really helpful articles to guide renters in choosing and booking vacation rentals, planning your trip and what to bring with you when you rent.    

Slow Travel is primarily focused on Europe -- where renting a villa or self-catering cottage has been a tradition for generations. But, hello? The concept applies just as well here in the U.S., even for weekend trips to places like San Francisco and Sonoma County.